Refund policy

Last updated: July 16, 2026

We want you to be satisfied with your Cottage Kit purchase. This policy explains how returns, cancellations, damaged items, and delivery problems are handled.

Returns

You may request a return within 30 calendar days after the order is marked delivered.

To be eligible for a standard return, the item must be unused, unworn, unwashed, undamaged, and returned with its original packaging, accessories, manuals, and other included materials. Proof of purchase is required.

Before returning anything, email support@cottagekit.us with your order number and the reason for the return. Returns must be approved in writing. If approved, we will provide the correct return address and return instructions. Do not send a return to an address shown on a shipping label or elsewhere without authorization. Unauthorized returns may not be accepted.

For a change-of-mind return, the customer is responsible for return packaging and shipping costs. Original shipping charges are not refundable except where required by law. We do not charge a restocking fee.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order after delivery. Contact support@cottagekit.us within seven calendar days if an item is damaged, defective, incorrect, or missing. Include your order number, a description of the problem, and clear photographs of the item and packaging when applicable.

Approved claims normally require the item to be physically returned. For an approved damaged, defective, or incorrect-item return, Cottage Kit will provide return instructions and cover the reasonable return-shipping cost. We may waive the physical-return requirement when required by law or when we determine that a return is impractical.

After we receive and inspect the returned item, we will confirm whether a replacement, refund, or other remedy is approved.

Cancellations and Address Changes

Cancellation or address-change requests must be emailed to support@cottagekit.us within 12 hours after ordering. We will try to accommodate the request, but cancellation or address changes cannot be guaranteed after supplier processing or fulfillment begins.

Customers are responsible for entering a complete and accurate delivery address. If an incorrect or incomplete address causes a delivery failure, loss, return, or additional shipping charge, the customer may be responsible for the resulting costs unless applicable law requires otherwise.

Delayed, Lost, and Delivered Packages

A shipment may be treated as potentially lost when tracking shows no movement for 15 business days. Contact us so we can open an investigation with the carrier or supplier.

If tracking shows “delivered” but the package cannot be found, first check the delivery area, household members, neighbors, building staff, and the carrier. We will review each claim individually. A delivered scan does not automatically qualify for a refund.

If the carrier or supplier confirms that a package was lost, Cottage Kit will provide an appropriate remedy, which may be a replacement or refund depending on the circumstances and applicable law.

Refund Timing

Approved refunds are submitted to the original payment method within 5–10 business days after approval or return inspection. Your bank or card issuer may require additional processing time before the credit appears. If more than 15 business days have passed since we approved a refund, contact support@cottagekit.us.

Mandatory Consumer Rights

This policy does not limit rights that cannot legally be waived. Customers in some countries or regions may have additional cancellation, withdrawal, conformity, warranty, repair, replacement, or refund rights. Where mandatory local law provides greater protection than this policy, the mandatory law controls.

To start a return or ask a question, contact support@cottagekit.us.